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FAQ’s

FAQ's

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FAQ's

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Our aggregate liability is limited to 24 months of the initial rent. There are a number of sub limits within the agreement:

  • Rent arrears – up to 24 months rent
  • Damages, or other matters – 10 weeks rent
  • Empty properties during remedial works – up to 3 months rent

Once a claim has been made then Centurion will take the lead in correspondence with the tenant to try and resolve matters. This includes dealing with legal advisors around vacant possession.

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We accept a wide range of tenants, these include employed, self-employed, students as well as those on universal credit. Your personal circumstances will depend on the cost of the service. Please use our instant quote to find out the cost to you.

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Yes you can still use our services. Your personal circumstances will depend on the cost of the service. Please use our instant quote to find out the cost to you.

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The entire process, including signing the agreement, normally takes around 24 hours, however in urgent cases we can have all matters completed within an hour. Please note that we cannot control how responsive the tenant or landlords are, the length of time is therefore reliant on all parties responding quickly to matters.

If you do have an urgent application, then please call us as soon as the application has been submitted and we will do our best to expedite matters.

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Each tenant will need to agree to use our services, the liability for the tenants will be joint and several. You must elect one of the tenants to be the lead tenant, they are responsible for paying our fee and will be the main contact point. Our fees are based on the property and the number of tenants does not impact the costs.

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You do not need to provide any documentation. Centurion place reliance on the Landlord and Lettings Agents for reference checks and other matters.

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Once all parties have completed the online application, you will receive our agreement via DocuSign, it is important that you read and understand the agreement prior to signing it. A digital signature is legally binding.

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You will be notified whether you need to pay the fee direct to Centurion or to the Lettings Agent. If the fee is being paid direct to Centurion then this needs to be completed as soon as possible, as we will not countersign the agreement until the fee has been received. This may delay you being able to move into the property.

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The first monthly fee is payable the month after moving into the property and every month thereafter. The fee will be collected by direct debit or similar on or about the day you moved in. For example if you moved into the property on 16th of the month, your monthly fee will be payable on the 16th of every month. If this falls on a weekend or public holiday then your fee will be taken as soon as practicable after this date.

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If you fall into arrears and a claim is made, Centurion will pay the Landlord. You are required to make an arrangement with Centurion to repay any amounts that we have paid to the Landlord. The Landlord will assign the rights to recover the monies that are owing under the tenancy agreement to Centurion, you will still be in arrears and therefore could be asked to leave the property.

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The Landlord will notify us if there are any damages or other matters that are outstanding. We will discuss these matters with you and try and reach an agreement. Should we not reach an agreement then the matter will be referred to our adjudication team.

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If the Landlord has confirmed there are no outstanding matters, or does not make a claim within 30 days, then we will pay any cashback entitlement to you within 2 working days.

If there is a claim, the cashback entitled will be used to satisfy the claim. Should there be monies left over these will be returned to you has soon as practicable.

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Yes we offer our services to HMO’s. Each room would be treated as a separate tenancy, and would need to go through our normal process.

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Yes we offer our services for commercial premises, however you are not currently able to apply online for this service. Please email customercare@centuriontrust.co.uk or call us on 0333 3050 536 to discuss your requirements.

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Yes we can offer a block policy, however you are not currently able to apply online for this service. Please email customercare@centuriontrust.co.uk or call us on 0333 3050 536 to discuss your requirements.

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The guarantee remains in place for as long as the tenant remains in the property. Centurion will look to recover the outstanding fees at various points during this time.

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Yes we will pay a revenue share / commission to Lettings Agents that introduce work to ourselves. This is included in the fees that are quoted on our website, you will not pay a different fee if you come direct or through a Lettings Agent.

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